Below Knee Pants with elastic waist White

1. Can I change my order?
Once your order has been submitted and you have paid for it we are unable to amend the transaction online. However we may be able to amend your order if you ring us as soon as possible on 04 238 9080. If we have not dispatched your items we will do our best to amend your order.

2. Do you post overseas? (what will it cost?)
We do ship frequently to Australia, for rates click see Delivery and Returns page here. We also ship to other overseas countries, please email info@ballentynes.co.nz to find out the postage costs.

3. How long will it take for my items to be delivered?
Check our Delivery and Returns page here for this information

4. How long do I have to return my item?
Check our Refunds page here for this information

5. Are you getting more stock in of a particular item?
If you would like to find out whether a particular hot selling item is coming back in stock, please contact info@ballentynes.co.nz

6. What are your swimwear conditions of return?

Due to hygiene issues we do not exchange or refund any swimwear items. We encourage all customers to measure themselves against our size charts or try on in store to ensure the correct size before purchase.

Delivery:

We are committed to delivering your ordered garments to you as fast as we can because we know you will just love wearing them!

Once an order has been received and processed, your delivery will arrive within 3-5 working days to New Zealand metro areas and up to 7 days to New Zealand rural postal areas.  We do not deliver to P.O. Boxes.

If your order takes longer than this please contact us on (04) 238 9080 or at info@bfc.co.nz

Ensure you quote us your order number so we can trace your items.

Delivery Fees:

Delivery Charges in New Zealand:

FREE on orders $99.99 and over $9.99 on orders under $99.99

Delivery Charges To Australia:

$30.00 on all orders

International Delivery

For International Delivery Charges to rest of world  (except Australia, see above), e-mail us on info@bfc.co.nz with where you would like your purchases sent and we will advise the delivery cost.

Refunds:

If you have an outstanding order, refund, exchange or other query, our team will be reaching out over the next few days to give you some answers and options.

Ballentynes Fashion Central is happy to refund or exchange any of your Webshop purchases if you are not satisfied with the product. You may return your item(s) to us in original condition within 30 days from when you received your goods. In-store purchases may be returned within 21 days.

Every care has been taken with the quality of our garments to ensure your satisfaction, however from time to time a garment is faulty. When this happens you can either exchange for a perfect garment or we will refund the garment fee for you.

To exchange or return your purchase you can either go to a store near you or send it to:

Ballentynes Fashion Central
7 Mohuia Crescent
Porirua, 5022
New Zealand.

Unfortunately, your postage on refunds and exchanges is not refundable. If you are exchanging your purchase the good news is we don't charge postage when we re-send the exchanged garments back to you.